# Boosting Efficiency, Diversity, and Performance: How Knockri Transformed Call Centre Hiring

## The Challenge

A leading automotive company faced difficulties in hiring the right call center representatives. They needed employees capable of handling high call volumes and complex customer issues while excelling in execution, problem-solving, and collaboration. Traditional hiring methods led to inconsistent service quality, high turnover, and customer dissatisfaction. The company’s goal was to **implement a more structured, job-focused hiring solution** that would improve workforce quality, reduce turnover, enhance customer satisfaction, and maintain consistent, high-quality service.

#### Client
##### Automotive company

#### Time
##### 6 Months

#### Number of Candidates
##### 5000+

## Results

### 60%
#### Reduced cost per screened candidate

### 45%
#### Reduced average time to fill

### 25%
#### Increased employee effectiveness

> _"Knockri has brought a new level of efficiency and fairness to our recruitment process. We've seen a more qualified, diverse workforce, faster hires, and improved service consistency, greatly benefiting our operations."_

### The Solution

The company implemented Knockri’s AI-powered selection assessments to streamline their hiring process and focus on skills directly related to the call center roles, such as communication, problem-solving, and collaboration. Over a period of 6 months, Knockri’s assessments evaluated over 5,000 candidates, significantly reducing the time spent on initial screenings. By integrating seamlessly with the company’s existing recruitment system, Knockri’s ethical AI measured job-related skills only, ensuring transparency and accountability in the process. Recruiters were able to evaluate candidates based on relevant competencies, reducing the reliance on subjective decision-making.

### The Impact

Knockri’s solution led to a marked **improvement in hiring quality, reducing turnover** and **boosting workforce effectiveness**. The streamlined process saved recruiters time and resources, while consistent assessment criteria improved overall service quality and customer satisfaction. Additionally, **the ethical nature of Knockri’s AI brought transparency to the hiring process,** giving the recruitment team confidence that all hires were based on relevant, job-specific skills.

#### Before

#### Time to fill:
50 Days

#### After

#### Time to fill:
28 Days

### Statistics

- Percentage Reduced average time to fill: 60%
- Percentage Increased gender & racial diversity: 45%
- Percentage Increased employee effectiveness: 25%

### Get in touch
### Find out how Knockri can improve your hiring process

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